Refund policy

Return & Refund Policy

1. 30-Day Hassle-Free Returns

If you’re not 100% satisfied with your purchase, simply return it within 30 days of the purchase date for a full refund or exchange. No minimum order value required.

2. How to Initiate a Return

Contact Us First
- Email our Customer Care team at support@blueapplejewelryco.com before shipping anything back.
- We’ll guide you through the return process and provide any necessary instructions.
Prepare Your Package
- Include the original merchandise, all free promotional items (if applicable), and the original gift box or packaging.
- Ensure the item is in brand-new condition: unused, unworn, and unaltered.

3. Return Shipping

Buyers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return arrives safely.

4. Condition Requirements

To qualify for a full refund or exchange, returned items must meet all of the following:

In original packaging and gift box
Unused, unworn, and unaltered
All tags still attached
Free items included (if any)

No exceptions—items that do not meet these requirements will not be eligible for a refund.

5. Refund Processing

Once we receive and inspect your return, we’ll notify you via email.
Approved refunds will be credited to your original payment method within 5–7 business days.
Shipping fees are non-refundable.

6. Exchange Options

Prefer a different size, style, or color? We’ll be happy to exchange your item instead of issuing a refund.
Exchanges must also be requested and shipped within the 30-day window.